Information

Out of hours service

This runs from 6.30pm -8.30am plus weekends and Bank Holidays. The out-of-hours service for urgent medical problems is provided by Burnley Out Of Hours.

Please remember this is only for urgent medical problems that cannot wait until the next surgery. They can be contacted on 111.

Please BE AWARE – Pharmacies are NOT doing flu jabs on our behalf. We encourage you to have your flu jab with us as we have access to your full medical record. Thank you.

Appointments

The doctors like to look after their own patients. Appointments can be made by contacting the practice during opening hours (8.30am-6.00pm) Monday to Friday. Morning and evening surgeries are by appointment.

Problems considered to be urgent can be seen on the same day by arrangement.

Monday

Tuesday

Wednesday

Thursday

Friday

Dr Hare

Dr Bryan

Dr Hare

Dr Kenny

Dr Kenny

Dr Bryan

Dr Bhatti

Dr Roxburgh

Dr Bryan

Dr Hare

AM

Dr Roxburgh

Dr Manzur

Dr Bhatti

Dr Jackson

Dr Bryan

Dr Jackson

Dr Manzur

Dr Manzur

Dr Roxburgh

Dr Bhatti

Dr Manzur

Dr Hare

Dr Bryan

Dr Hare

Dr Kenny

Dr Kenny

Dr Bryan

Dr Jackson

Dr Roxburgh

Dr Bryan

Dr Hare

PM

Dr Roxburgh

Dr Bhatti

Dr Bhatti

Dr Manzur

Dr Bryan

Dr Jackson

Dr Manzur

Dr Manzur

Dr Roxburgh

Dr Bhatti

Dr Jackson

Dr Manzur

Telephoning the Doctor

Telephone Number  01282 811911
Individual doctors can be spoken to on the telephone at certain times during surgery hours. The receptionists will advise you on this matter. The telephone lines are often busy; if the line is engaged or takes a long time being answered, please be patient. Where possible, please ring for the results of tests between 11.00am and 3.00pm.

Home Visits

If you are too ill to come to the surgery, a home visit can be arranged by contacting the practice between 8.30 – 11.00am each weekday morning. Please be prepared to explain why you need a home visit; this will help the doctor to plan his round and deal with the most urgent problems first. Please remember that if you can get to the surgery this helps us, as we have better facilities here for examination and treatment.

Repeat Prescriptions

If you are on regular medication, please return your computer slip or a note containing the details of the medication you are requesting (include your name, address, telephone number and name of your doctor), and leave it in the box in reception. If you require your prescription posting, please enclose a stamped addressed envelope. Prescriptions will be ready for collection in 48 hours (two working days). We are unable to accept repeat prescription requests over the telephone, however, we do now offer an online repeat prescription request service – please ask at Reception for details on how to register for this.

FP10s – England only

GPC has recently been made aware of an issue about the use of private prescriptions alongside FP10s and this note seeks to clarify the position following legal advice.

The question raised relates specifically to whether GPs can issue private prescription forms at the same time as FP10s, in circumstances where this is a cheaper option for the patient than paying the NHS prescription charge. GPC was asked to consider whether this could be either a breach of the Regulations or collusion to defraud the NHS, who would otherwise recoup the prescription charge.

The legal advice we have received is clear that in cases of treatment under the primary care contract, GPs may not issue private prescriptions alongside and as an alternative to FP10s. In any case, where a GP is obliged to issue an FP10, the concurrent issue of a private prescription will be a breach of obligation. In any case, where a GP is obliged or entitled to issue an FP10 the concurrent issue of a private prescription will be conduct calculated to deprive the NHS of a small amount of money and will on that account also be wrongful.

The advice is therefore that GPs do not issue private prescriptions under these circumstances.

Disabled Access

Wheelchair access is available by the side entrance on Phillip Street on request.

Carers

Our practice is committed to supporting carers. Our aim is to identify carers and to ensure that their needs are being met both clinically and by support from other agencies. We also try and ensure that carers have easy access to information, which will be of help and support to them. Please contact reception to register as a carer.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. The scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients verbally, physically, or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases, we may summon the police to remove offenders from the practice premises.

Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope that you will use it to allow us to look into and, if necessary, correct any problems that you may have or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Authority. They are available at NHS East Lancashire, Customer Care Department on telephone 01282 878653 or you may wish to contact the Independent Complaints and Advocacy Service (ICAS) on telephone 0845 120 3735.

Please note that we have to respect our duty of confidentiality to patients and consent will be necessary if the complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, you will be offered a meeting to discuss the details within five days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

Patients’ Rights and Responsibilities

The NHS constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled and pledges which the NHS is committed to achieving, together with responsibilities which the public, patients and staff have to one another to ensure that the NHS operates fairly and effectively. All NHS bodies plus private and third sector providers supplying NHS services are required by law to take account of the Constitution in their decisions and actions.

Patient Confidentiality And Data Protection

We respect your right to privacy and to keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved. Disclosure of identifiable patient information to any other outside agencies will only be given after receipt of written permission from the patient, dated within three months of the request. You have the right to know what information we hold about you at any time. You will be asked to prove your identity prior to seeing your records. If you would like to see your records, please contact the practice manager. You are entitled to a copy of your health records but there may be a charge for administration, again please contact the practice manager for details.

East Lancashire Clinical Care Commissioning Group

East Lancashire Clinical Commissioning Group (CCG) will be taking over the role of health commissioner for Burnley, Hyndburn, Pendle, Ribble Valley (excluding Longridge) and Rossendale in April 2013. It will receive a budget from the Department of Health to plan and pay for most local NHS services. This includes commissioning planned hospital care, rehabilitative care, urgent and emergency care, most community health services, and mental health and learning disability services. It will not manage local NHS hospitals, which are independent trusts, but will pay for many of the services they offer.

East Lancashire CCG is run by local GPs. It aims to buy high quality, safe, and effective health services that meet the needs of residents in East Lancashire. To do this we will use local clinical expertise, evidence of good practice and the experience of patients who use the services we commission.

Patient Information Exchange (PIE)

East Lancashire CCG is developing and trialling a new patient-focused website called East Lancashire Patient Information Exchange.

The site aims to do exactly what it says on the tin – to support self-care, promote local services and patient groups and to provide validated and accessible health information for local people.

The live website can now be visited at www.eastlancspie.info

The site at its present stage of development reflects a range of views and input from local people, charities and organisations and the programme of engagement, including social media, is ongoing.

Statement of Purpose

To deliver a “Best Practice” standard of care by providing suitable patient consultations to establish an appropriate diagnosis, treatment and care plans – a service which is further enhanced by patient participation, continuous improvement and staff involvement.

Barnoldswick Medical Centre is a well-established, respected surgery, situated in the town centre. We help patients manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interest to ensure they receive the best and most appropriate health and/or social care. Our GPs provide a link with secondary and community services about patients care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients.

In order to achieve this, the following objectives have been set:

  • To provide a full range of access options to ensure patients get appropriate, timely, high-quality care as detailed by the GMS contract.
  • To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
  • To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment.
  • To work in partnership with other agencies to tackle the cause of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
  • To provide a service that incorporates patients’ suggestions.
  • To respect the individuality of patients.
  • To respond positively to feedback from patients.
  • To continuously seek ways in which services can be improved.
  • To protect patients and staff from hazards and abused.
  • To build and retain a stable, committed and highly trained workforce.
  • Have a zero tolerance for all forms of abuse.

The partnership is a GMS practice and serves just over 11,500 patients. The partners are Dr Robert Kenny, Dr Sheila Jackson, Dr Angela Hare, Dr Stuart Bryan, Dr Oliver Roxburgh, Dr Irfan Bhatti and Dr Hassan Manzur and are a training practice so has registrars and FY2s working at the practice as well.

The Practice also employs four Practice Nurses, a Health Care Assistant, and Phlebotomists, a team of Receptionists, Secretaries and Admin Staff and is supported by Care Trust staff, including a Midwife, Health Visitors, a Pharmacist, District Nurses and counsellors.

Disability Claims

Please Click Here for more information.

Call Recording

We would like to advise our patients that calls to and from the practice may be recorded for training and quality purposes.

We may, monitor, record and store and use any telephone communication with you/from you in order to check instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.