Complaints Procedure
Every patient has the right to make a complaint about the treatment or care they have received at Barnoldswick Medical Centre.
If you have a complaint or concern about the service that you have received from the practice or any of the staff working here, please let us know.
We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
Complaining on behalf of someone else
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we must know that you have his or her permission to do so. A third-party complaint form is available from reception.