Annual Patient Satisfaction Survey | Barnoldswick Medical Centre

Introduction

This questionnaire is designed for patients in order to assess the services we provide.

You can help the Practice to improve its services.

The doctors and staff welcome your feedback
Please do not write your name on this survey

Who did you see at your recent appointment?

Doctor

Practice Nurse

Blood Test Nurse

Other

Please tick as appropriate

1. Please tick the box if you are aware of the following items
2. If so do you think they are helpful to you?

Text messaging service

Aware

This is useful

This is not useful

Practice website

Aware

This is useful

This is not useful

Online booking for doctors' appointments

Aware

This is useful

This is not useful

Online ordering of repeat prescriptions

Aware

This is useful

This is not useful

Longer appointments for over 75 year olds

Aware

This is useful

This is not useful

Chemist prescription ordering & delivery service

Aware

This is useful

This is not useful

Regarding your recent appointment, please rate each of the following areas - Access to a doctor or nurse

Speed at which the telephone was answered initially

N/A

Poor

Fair

Good

Very Good

Excellent

Length of time you had to wait for an appointment

N/A

Poor

Fair

Good

Very Good

Excellent

Convenience of day and time of your appointment

N/A

Poor

Fair

Good

Very Good

Excellent

Seeing the doctor of your choice

N/A

Poor

Fair

Good

Very Good

Excellent

Length of time waiting to see the doctor or nurse

N/A

Poor

Fair

Good

Very Good

Excellent

Level of satisfaction with the after-hours service/out of hours service

N/A

Poor

Fair

Good

Very Good

Excellent

Telephone consultation/call - if applicable

Opportunity of speaking to a doctor or nurse on the telephone

N/A

Poor

Fair

Good

Very Good

Excellent

The time it took the clinician to call you back

N/A

Poor

Fair

Good

Very Good

Excellent

If you have used the telephone consultation system, how satisfied were you with the experience

N/A

Poor

Fair

Good

Very Good

Excellent

About the staff

The helpfulness of the reception or clerical staff

N/A

Poor

Fair

Good

Very Good

Excellent

The information provided during your recent appointment

N/A

Poor

Fair

Good

Very Good

Excellent

Were you satisfied with the outcome of your appointment?

N/A

Poor

Fair

Good

Very Good

Excellent

Obtaining test results

Information available of when and how to obtain test results

N/A

Poor

Fair

Good

Very Good

Excellent

How satisfied were you when obtaining your test results?

N/A

Poor

Fair

Good

Very Good

Excellent

Obtaining a repeat prescription

prescription ready on time

N/A

Poor

Fair

Good

Very Good

Excellent

Prescription correctly issued

N/A

Poor

Fair

Good

Very Good

Excellent

How satisfied are you with our system for ordering repeat prescriptions?

N/A

Poor

Fair

Good

Very Good

Excellent

Your overall satisfaction with Barnoldswick Medical Centre

N/A

Poor

Fair

Good

Very Good

Excellent

Any further comments?

The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and it will remain confidential.

What age are you?

0-15

16-24

25-34

35-44

45-54

55-64

65-74

75+

Are you

Male

Female

How many years have you been attending the Practice?